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Customer is ALWAYS and ALWAYS Right

Thursday, November 5, 2009
Since I was young, my mom would take me and my siblings to her seminars and conferences from different places. While she was doing her job as a speaker or head, we are stuck in hotel rooms or play on the elevators (silly, I know). With that experience, I became meticulous in hotels, inns, resorts or apartments. Just a week ago, our team celebrated our victory party on a certain resort and I was just shocked to its accommodation. The staff are impolite, the ambiance sucks and the worst, they lie.

Being Impolite: I don’t think it’s right that you answer your guest in an impolite and harsh manner. I don’t degrade their position, its just that it’s a protocol in all staff in a hotel or in any business establishment to treat their customers or guests kindly or in a right manner. But you know us, we don’t want to create any embarrassing moves. We’re professionals so as professionals, we kept our cool. If a seminar about Human Resource or Being polite (if there is any) is possible, then their staff should attend it.

Ambiance sucks: when we entered our cottage, I was surprise again (this resort is just full of surprises). The trash was still not thrown, the bed sheets are not clean. I mean come on, do these people really do their job? We travelled 5 hours, expecting that we can rest even for just an hour before the event but we can’t since the beds are totally eeewy and gross. I love to take photos of each place I go but I didn’t waste my precious time taking photos of the resort. They are not worth it (sorry).

They lie: before we went to the place, the fax that was sent to us stated that we can use their pool. But when we got there, the pool is freakin’ empty. Where did the water go?? When my colleague approached the desk, the lady said that they are still cleaning it. it was ok for us at first. When evening came, my colleagues wanted to dive in and have fun in the pool since they saw the water. But much to our dismay, one of the staff blocked us and said that the pool cannot be used because of another lame reason.

You guys better get your facts straight. But despite of everything, we still had fun, we managed to have fun (no thanks to them).

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